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Reference · updated as providers change

Residence card not accepted online (eKYC)? Which sign-ups take it

Checked by Sam Harper, editor ·

If your card was issued on or after 14 June 2026, some online sign-ups will refuse it, and each company decides separately. This tracks who accepts it, who does not, and what to do instead. Every entry links the provider's own notice.

Check the tableWhat to do if you are refused
12 confirmed from provider notices14 Jun 2026, the cards changedNo ads on this page

Tracker

Online verification, service by service

Each row is read from the provider's own notice, linked, with the date we checked it under the status.

Show
Japanese services and whether they accept a second-generation residence card for online identity verification
Service Online verification If it refuses Detail and source
Rakuten Mobile Mobile carrier Yes Also accepted in Rakuten Mobile shops since 14 June 2026 Added to online verification on 1 September 2026. The only provider here that has finished the work. Applies to: Mobile contract, online identity check (スマホでかんたん本人確認). All new card types. Rakuten Mobile's own notice · read Sep 16, 2026 「スマホでかんたん本人確認」（オンラインでのご本人確認）でも以下の特定在留カード、第二世代在留カード等をご利用いただけるようになりました。 (The specified residence cards, second-generation residence cards and similar cards below can now also be used with 'easy ID check on your smartphone' (online identity verification).)
ahamo Mobile carrier (docomo) No Apply in person at a retailer running an ahamo sign-up fair Covers both the second-generation card and the My Number-integrated specified card. Applies to: Online application identity check. Second-generation card and the specified card. ahamo's own notice · read Sep 16, 2026 2026年6月14日以降に交付された第二世代在留カード/第二世代特別永住者証明書、マイナンバーカードとしての機能が付加された特定在留カード/特定特別永住者証明書は利用できません。 (Second-generation residence cards and second-generation special permanent resident certificates issued on or after 14 June 2026, and specified residence cards and specified special permanent resident certificates that work as a My Number card, cannot be used.)
LINEMO Mobile carrier (SoftBank) Partly Choose ID check on delivery (配達時に本人確認): the courier checks the card at your door The in-app scan will not take a new-format card; LINEMO says app support is planned but gives no date. Applies to: Mobile contract, identity check inside the app. New-format cards. LINEMO's own notice · read Sep 16, 2026 新様式の在留カード・特別永住者証明書は、今後アプリでの本人確認に対応予定です。 (The new-style residence card and special permanent resident certificate are to be supported for identity verification in the app in the future.)
IIJmio Mobile carrier Partly Upload card images at a counter, in person The specified residence card works online through JPKI. The second-generation card does not; IIJmio says support is due 今冬 (this winter). Applies to: Online application. The specified card works through JPKI; the second-generation card fails the chip reading plus face photo method. IIJmio's own notice · read Sep 17, 2026 6月14日以降発行分の第二世代カードはICチップ読み取り＋容貌方式をご利用いただけません。今冬対応予定です。 (Second-generation cards issued from 14 June cannot use the IC chip reading plus face-check method. Support is planned for this winter.)
Aeon Mobile Mobile carrier Partly Specified card: choose My Number Card as the document online. Second-generation card: any Aeon Mobile shop, or a My Number Card or driver's license online The second-generation card cannot be used online and Aeon gives no completion date. The specified card, which carries My Number Card functions, works online if you select My Number Card instead of residence card. Applies to: Online mobile contract. The second-generation card fails; the specified card works if you choose My Number Card as the document. Aeon Mobile's own notice · read Sep 17, 2026 現時点で改修が完了する時期は未定です (At this point, when the system update will be finished has not been decided.)
LP Mobile Mobile carrier No None stated in the notice LP Mobile's notice of 29 September 2026 moves the expected fix from August to September to around autumn 2026. It also says the specified residence card, the one that doubles as a My Number card, is expected to stay unusable for its identity check even after the update. LP Mobile says it will announce when the update is finished. Applies to: Online mobile contract, IC chip reading. All four new card types; the two specified cards are expected to stay unusable after the update. LP Mobile's own notice · read Sep 30, 2026 改修完了時期が2026年秋ごろとなる見込みとなりました。 (The update is now expected to be finished around autumn 2026.)
Docomo SMTB Net Bank Bank (formerly SBI Sumishin Net Bank) No Open the account by post, sending a copy of your residence record (住民票) Blocks both the smartphone check and IC chip reading. No fix date given. Applies to: Account opening by smartphone identity check or IC chip reading. All four new card types. Docomo SMTB Net Bank's own notice · read Sep 16, 2026 スマホで本人確認やICチップ読取にて「第二世代在留カード」「第二世代特別永住者証明書」「特定在留カード」「特定特別永住者証明書」は受付できません。 ('Second-generation residence cards', 'second-generation special permanent resident certificates', 'specified residence cards' and 'specified special permanent resident certificates' cannot be accepted for smartphone identity verification or IC chip reading.)
Japan Post Bank Bank Partly Yucho Tetsuzuki App: any residence card works. Bankbook and Authentication apps: use a My Number Card or a driver's license for the eKYC instead The Yucho Tetsuzuki App accepts every residence card, specified cards included: second-generation cards since 27 August 2026, specified cards since 1 October 2026. The Bankbook and Authentication apps still refuse them, and while that lasts you cannot register for Japan Post Bank's international remittance service. Applies to: Document eKYC in three Japan Post Bank apps. Yucho Tetsuzuki App (ゆうちょ手続きアプリ): every residence card works, specified cards (a combined residence card and My Number Card) included. Yucho Bankbook App (ゆうちょ通帳アプリ) and Yucho Authentication App (ゆうちょ認証アプリ): cards issued from 14 June 2026 do not work, which also blocks registration for Yucho international remittance (ゆうちょの国際送金). Not a notice about counter services. Japan Post Bank's own notice · read Oct 3, 2026 2026年6月14日以降に発行される在留カード（特定在留カードを含む）は、ゆうちょ通帳アプリおよびゆうちょ認証アプリでの書類による本人確認（eKYC）で当面の間ご利用いただけません。 (Residence cards issued on or after 14 June 2026 (including specified residence cards) cannot be used for the time being for document identity verification (eKYC) in the Yucho passbook app and the Yucho authentication app.) Later notice · read Oct 3, 2026 2026年10月1日に、特定在留カードに対応したアプリをリリースいたしました。現在、特定在留カードを含むすべての在留カードを本人確認書類としてご利用いただけます。 (On 1 October 2026 we released an app version that supports specified residence cards. All residence cards, including specified residence cards, can now be used as identity documents.) Earlier notice (English PDF) · read Oct 3, 2026 Support for residence cards (not including specified residence cards) issued on or after June 14, 2026, was added to our apps on August 27, 2026.
povo Mobile carrier (au) Partly Specified card: choose My Number Card as the ID method and scan the specified card. Second-generation card: none stated povo cannot read the second-generation residence card yet and gives no date. The specified residence card, which carries My Number Card functions, works if you choose My Number Card in the app. Applies to: New povo2.0 contract online, ID check by reading the card chip in the app. povo's own notice · read Sep 17, 2026 第二世代在留カードは現在ご利用いただけません。特定在留カードをご利用の場合は、本人確認方法で「マイナンバーカード」を選択し、特定在留カードで読み取りをしてください。 (Second-generation residence cards cannot be used at present. If you use a specified residence card, choose 'My Number card' as the identity verification method and scan the specified residence card.)
mineo Mobile carrier Checking No notice found yet Checking
SoftBank Mobile carrier Partly Choose ID check by the delivery driver, which accepts both new card types. A ¥550 fee applies on some products from 1 June 2026 The SoftBank app cannot read the second-generation card yet; SoftBank says support is planned but gives no date. The specified card works in the app only when you pay in full, choosing My Number. Checking your card at delivery works for both new cards and either payment type. Applies to: SoftBank online shop only, by payment type (full or installments) and method (app or delivery driver). Y!mobile and LINEMO are not covered by this notice. SoftBank's own notice · read Sep 17, 2026 新様式の在留カード・特別永住者証明書は、今後アプリでの本人確認に対応予定です (The new-style residence card and special permanent resident certificate are to be supported for identity verification in the app in the future.)
PayPay Bank Bank Checking Apply by mail with a copy of your residence card and a residence record (住民票) PayPay Bank's page on mailing a residence card copy asks anyone whose card was issued on or after 14 June 2026 to send a residence record (住民票) with it. It says nothing about opening an account online, so the online answer is still checking. Applies to: Account opening with ID documents sent by mail, for customers without Japanese nationality. Second-generation and specified residence cards. PayPay Bank's own notice · read Sep 30, 2026 2026年6月14日以降に発行された在留カードまたはマイナンバーカードと一体型の特定在留カードをお持ちの方については、カードとあわせて住民票のご提出をお願いします。 (If your residence card was issued on or after 14 June 2026, or you have a specified residence card combined with a My Number card, please send a residence record with the card.)
Sony Bank Bank No Apply by mail with a copy of your residence card and a residence record (住民票) Sony Bank does not let any non-Japanese national open an account through its app or smartphone sign-up, whichever card you hold. This is a rule about nationality, not about the new cards. Applies to: Personal account opening by any non-Japanese national, every card type. Not specific to the new cards. Sony Bank's own notice · read Sep 17, 2026 日本国籍をお持ちでないかたは、「郵送での口座開設」にてお申込みください。「アプリ口座開設」と「スマホ口座開設」は利用できません。 (If you do not have Japanese nationality, apply through 'account opening by post'. 'App account opening' and 'smartphone account opening' are not available.)
Seven Bank Bank No None stated in the notice Seven Bank stopped every procedure that uses a new card, including opening an account at an ATM or on the web. Its notice, updated 8 October 2026, plans to accept new cards from 23 December 2026 for opening an account, changing your address and updating your period of stay at the ATM. Other procedures, including web account opening, have no date yet. Applies to: Account opening at an ATM (ATM窓口, ATM counter service) or on the web, plus address changes and residence-period updates at the ATM. All four new card types. Cards issued up to 13 June 2026 still work. Seven Bank's own notice · read Oct 13, 2026 セブン銀行では、新様式の在留カードへのシステム対応を進めておりますが、準備期間を要することから、誠に恐れ入りますが、新様式の在留カードによる各種お手続きの受付を停止させていただきます。 (Seven Bank is preparing its systems for the new-format residence cards, but needs time to get them ready, so it has stopped accepting procedures that use a new-format residence card.)
Wise Money transfer Checking No notice found yet Checking

Rakuten MobileMobile carrier

Yes

If it refuses
Also accepted in Rakuten Mobile shops since 14 June 2026
Detail and source
Added to online verification on 1 September 2026. The only provider here that has finished the work. Applies to: Mobile contract, online identity check (スマホでかんたん本人確認). All new card types. Rakuten Mobile's own notice · read Sep 16, 2026 「スマホでかんたん本人確認」（オンラインでのご本人確認）でも以下の特定在留カード、第二世代在留カード等をご利用いただけるようになりました。 (The specified residence cards, second-generation residence cards and similar cards below can now also be used with 'easy ID check on your smartphone' (online identity verification).)

ahamoMobile carrier (docomo)

No

If it refuses
Apply in person at a retailer running an ahamo sign-up fair
Detail and source
Covers both the second-generation card and the My Number-integrated specified card. Applies to: Online application identity check. Second-generation card and the specified card. ahamo's own notice · read Sep 16, 2026 2026年6月14日以降に交付された第二世代在留カード/第二世代特別永住者証明書、マイナンバーカードとしての機能が付加された特定在留カード/特定特別永住者証明書は利用できません。 (Second-generation residence cards and second-generation special permanent resident certificates issued on or after 14 June 2026, and specified residence cards and specified special permanent resident certificates that work as a My Number card, cannot be used.)

LINEMOMobile carrier (SoftBank)

Partly

If it refuses
Choose ID check on delivery (配達時に本人確認): the courier checks the card at your door
Detail and source
The in-app scan will not take a new-format card; LINEMO says app support is planned but gives no date. Applies to: Mobile contract, identity check inside the app. New-format cards. LINEMO's own notice · read Sep 16, 2026 新様式の在留カード・特別永住者証明書は、今後アプリでの本人確認に対応予定です。 (The new-style residence card and special permanent resident certificate are to be supported for identity verification in the app in the future.)

IIJmioMobile carrier

Partly

If it refuses
Upload card images at a counter, in person
Detail and source
The specified residence card works online through JPKI. The second-generation card does not; IIJmio says support is due 今冬 (this winter). Applies to: Online application. The specified card works through JPKI; the second-generation card fails the chip reading plus face photo method. IIJmio's own notice · read Sep 17, 2026 6月14日以降発行分の第二世代カードはICチップ読み取り＋容貌方式をご利用いただけません。今冬対応予定です。 (Second-generation cards issued from 14 June cannot use the IC chip reading plus face-check method. Support is planned for this winter.)

Aeon MobileMobile carrier

Partly

If it refuses
Specified card: choose My Number Card as the document online. Second-generation card: any Aeon Mobile shop, or a My Number Card or driver's license online
Detail and source
The second-generation card cannot be used online and Aeon gives no completion date. The specified card, which carries My Number Card functions, works online if you select My Number Card instead of residence card. Applies to: Online mobile contract. The second-generation card fails; the specified card works if you choose My Number Card as the document. Aeon Mobile's own notice · read Sep 17, 2026 現時点で改修が完了する時期は未定です (At this point, when the system update will be finished has not been decided.)

LP MobileMobile carrier

No

If it refuses
None stated in the notice
Detail and source
LP Mobile's notice of 29 September 2026 moves the expected fix from August to September to around autumn 2026. It also says the specified residence card, the one that doubles as a My Number card, is expected to stay unusable for its identity check even after the update. LP Mobile says it will announce when the update is finished. Applies to: Online mobile contract, IC chip reading. All four new card types; the two specified cards are expected to stay unusable after the update. LP Mobile's own notice · read Sep 30, 2026 改修完了時期が2026年秋ごろとなる見込みとなりました。 (The update is now expected to be finished around autumn 2026.)

Docomo SMTB Net BankBank (formerly SBI Sumishin Net Bank)

No

If it refuses
Open the account by post, sending a copy of your residence record (住民票)
Detail and source
Blocks both the smartphone check and IC chip reading. No fix date given. Applies to: Account opening by smartphone identity check or IC chip reading. All four new card types. Docomo SMTB Net Bank's own notice · read Sep 16, 2026 スマホで本人確認やICチップ読取にて「第二世代在留カード」「第二世代特別永住者証明書」「特定在留カード」「特定特別永住者証明書」は受付できません。 ('Second-generation residence cards', 'second-generation special permanent resident certificates', 'specified residence cards' and 'specified special permanent resident certificates' cannot be accepted for smartphone identity verification or IC chip reading.)

Japan Post BankBank

Partly

If it refuses
Yucho Tetsuzuki App: any residence card works. Bankbook and Authentication apps: use a My Number Card or a driver's license for the eKYC instead
Detail and source
The Yucho Tetsuzuki App accepts every residence card, specified cards included: second-generation cards since 27 August 2026, specified cards since 1 October 2026. The Bankbook and Authentication apps still refuse them, and while that lasts you cannot register for Japan Post Bank's international remittance service. Applies to: Document eKYC in three Japan Post Bank apps. Yucho Tetsuzuki App (ゆうちょ手続きアプリ): every residence card works, specified cards (a combined residence card and My Number Card) included. Yucho Bankbook App (ゆうちょ通帳アプリ) and Yucho Authentication App (ゆうちょ認証アプリ): cards issued from 14 June 2026 do not work, which also blocks registration for Yucho international remittance (ゆうちょの国際送金). Not a notice about counter services. Japan Post Bank's own notice · read Oct 3, 2026 2026年6月14日以降に発行される在留カード（特定在留カードを含む）は、ゆうちょ通帳アプリおよびゆうちょ認証アプリでの書類による本人確認（eKYC）で当面の間ご利用いただけません。 (Residence cards issued on or after 14 June 2026 (including specified residence cards) cannot be used for the time being for document identity verification (eKYC) in the Yucho passbook app and the Yucho authentication app.) Later notice · read Oct 3, 2026 2026年10月1日に、特定在留カードに対応したアプリをリリースいたしました。現在、特定在留カードを含むすべての在留カードを本人確認書類としてご利用いただけます。 (On 1 October 2026 we released an app version that supports specified residence cards. All residence cards, including specified residence cards, can now be used as identity documents.) Earlier notice (English PDF) · read Oct 3, 2026 Support for residence cards (not including specified residence cards) issued on or after June 14, 2026, was added to our apps on August 27, 2026.

povoMobile carrier (au)

Partly

If it refuses
Specified card: choose My Number Card as the ID method and scan the specified card. Second-generation card: none stated
Detail and source
povo cannot read the second-generation residence card yet and gives no date. The specified residence card, which carries My Number Card functions, works if you choose My Number Card in the app. Applies to: New povo2.0 contract online, ID check by reading the card chip in the app. povo's own notice · read Sep 17, 2026 第二世代在留カードは現在ご利用いただけません。特定在留カードをご利用の場合は、本人確認方法で「マイナンバーカード」を選択し、特定在留カードで読み取りをしてください。 (Second-generation residence cards cannot be used at present. If you use a specified residence card, choose 'My Number card' as the identity verification method and scan the specified residence card.)

mineoMobile carrier

Checking No notice found yet

If it refuses
Checking
Detail and source

SoftBankMobile carrier

Partly

If it refuses
Choose ID check by the delivery driver, which accepts both new card types. A ¥550 fee applies on some products from 1 June 2026
Detail and source
The SoftBank app cannot read the second-generation card yet; SoftBank says support is planned but gives no date. The specified card works in the app only when you pay in full, choosing My Number. Checking your card at delivery works for both new cards and either payment type. Applies to: SoftBank online shop only, by payment type (full or installments) and method (app or delivery driver). Y!mobile and LINEMO are not covered by this notice. SoftBank's own notice · read Sep 17, 2026 新様式の在留カード・特別永住者証明書は、今後アプリでの本人確認に対応予定です (The new-style residence card and special permanent resident certificate are to be supported for identity verification in the app in the future.)

PayPay BankBank

Checking

If it refuses
Apply by mail with a copy of your residence card and a residence record (住民票)
Detail and source
PayPay Bank's page on mailing a residence card copy asks anyone whose card was issued on or after 14 June 2026 to send a residence record (住民票) with it. It says nothing about opening an account online, so the online answer is still checking. Applies to: Account opening with ID documents sent by mail, for customers without Japanese nationality. Second-generation and specified residence cards. PayPay Bank's own notice · read Sep 30, 2026 2026年6月14日以降に発行された在留カードまたはマイナンバーカードと一体型の特定在留カードをお持ちの方については、カードとあわせて住民票のご提出をお願いします。 (If your residence card was issued on or after 14 June 2026, or you have a specified residence card combined with a My Number card, please send a residence record with the card.)

Sony BankBank

No

If it refuses
Apply by mail with a copy of your residence card and a residence record (住民票)
Detail and source
Sony Bank does not let any non-Japanese national open an account through its app or smartphone sign-up, whichever card you hold. This is a rule about nationality, not about the new cards. Applies to: Personal account opening by any non-Japanese national, every card type. Not specific to the new cards. Sony Bank's own notice · read Sep 17, 2026 日本国籍をお持ちでないかたは、「郵送での口座開設」にてお申込みください。「アプリ口座開設」と「スマホ口座開設」は利用できません。 (If you do not have Japanese nationality, apply through 'account opening by post'. 'App account opening' and 'smartphone account opening' are not available.)

Seven BankBank

No

If it refuses
None stated in the notice
Detail and source
Seven Bank stopped every procedure that uses a new card, including opening an account at an ATM or on the web. Its notice, updated 8 October 2026, plans to accept new cards from 23 December 2026 for opening an account, changing your address and updating your period of stay at the ATM. Other procedures, including web account opening, have no date yet. Applies to: Account opening at an ATM (ATM窓口, ATM counter service) or on the web, plus address changes and residence-period updates at the ATM. All four new card types. Cards issued up to 13 June 2026 still work. Seven Bank's own notice · read Oct 13, 2026 セブン銀行では、新様式の在留カードへのシステム対応を進めておりますが、準備期間を要することから、誠に恐れ入りますが、新様式の在留カードによる各種お手続きの受付を停止させていただきます。 (Seven Bank is preparing its systems for the new-format residence cards, but needs time to get them ready, so it has stopped accepting procedures that use a new-format residence card.)

WiseMoney transfer

Checking No notice found yet

If it refuses
Checking
Detail and source

Checking means we have not found a statement from that company yet: mineo, PayPay Bank, Wise. If one of them refused your card, tell us what happened and we will look for the notice.

On this page

Why this is happening

Two changes two months apart caused this.

  1. Apr

    April 2026: IC chip reading becomes mandatory

    A ministerial ordinance made IC chip reading mandatory for identity verification on online mobile contracts. Photographing the card is no longer enough on its own.

  2. Jun

    14 June 2026: the new cards arrive

    Japan began issuing second-generation residence cards, and specified residence cards carrying My Number Card functionality. Three card formats now circulate at once, and the new chips are laid out differently from the old one.

Four fields left the front of the card

The second-generation card no longer prints 在留期間 (period of stay), 許可の種類 (permission type), 許可年月日 (permission date) or 交付年月日 (issue date) on its face. A system that reads those fields from a photo of the card cannot get them, so it has to read the chip, and the chip layout is what changed. Source: the Immigration Services Agency's residence card page (read 17 September 2026).

Each provider is rebuilding its own verification system, so the answer depends on the company. Rakuten Mobile has finished.

April 2027: moving house can fail an online check

A further revision to Japan's anti-money-laundering law (犯罪収益移転防止法) is due in April 2027. After it, an online-only identity check by chip reading has to confirm your current address from the chip itself.

What this means if you move

When you move, the city office writes your new address on the back of the card, but the chip is not always updated. A photo of the back is not chip data, so your card can fail an online check after a move. If you are about to move and need to sign up for something online, do the sign-up first.

Source: the National Police Agency's Q&A on the rule change, question 9: a photo of the back of the card is not chip data, so the current address has to be confirmed another way. The Financial Services Agency lists that Q&A as applying from 1 April 2027 (read 17 September 2026).

What to do when a sign-up refuses your card

  • Choose verification on deliveryLINEMO offers this: the courier checks the card at your door. You have to be home.
  • Apply in a shopCounter staff read the physical card. Aeon Mobile, IIJmio, Rakuten Mobile and ahamo's retail partners all accept the new card in person.
  • Use a different documentJapan Post Bank's Bankbook and Authentication apps and Aeon Mobile accept a My Number Card or a driver's license online where they refuse the new residence card. Japan Post Bank's Tetsuzuki App accepts every residence card, specified cards included. At Aeon Mobile, a specified residence card works online if you choose My Number Card as the document.
  • Use a data-only eSIM for nowA travel eSIM asks for no ID, but gives you no Japanese phone number. Plans with a number, prepaid ones included, still check ID.
  • Post the documentsDocomo SMTB Net Bank lets you open an account by post with a copy of your residence record (住民票). It is slower.

Residence card verification FAQ

Can I use a second-generation residence card for online sign-ups in Japan?

Sometimes. Of the 12 services with a notice in our table, 1 accepts it online, 6 by some routes only and 5 not at all. Rakuten Mobile has accepted it online since 1 September 2026.

Why can some services not read the new residence card?

Each company has to rebuild its own identity check for the new chip, so there is no single date. IIJmio says this winter for the second-generation card, Aeon Mobile says its date is not decided, and LINEMO and SoftBank say app support is planned with no date.

What can I do if a sign-up refuses my new residence card?

Use the route in the “If it refuses” column for your provider; each one comes from that provider’s notice. Where none is stated, ask for an in-person sign-up, where staff read the physical card.

Which residence cards are affected?

Cards issued on or after 14 June 2026: both the second-generation residence card and the specified residence card that carries My Number Card functionality, plus the equivalent special permanent resident certificates. A card issued before that date is unaffected.

How this page is maintained

Read from each provider's own notice.

Each row is read from the provider's own Japanese notice, linked above with the date we read it. We infer nothing from a company's silence: without a notice, a company shows as checking.

Providers change their answer. Rakuten Mobile started accepting the card online on 1 September 2026, Japan Post Bank's Tetsuzuki App took second-generation cards on 27 August 2026 and specified cards on 1 October 2026, and IIJmio says it will this winter. If you find a notice we have missed or a row that is out of date, send it to us.

You can reuse this table under CC BY 4.0 if you credit Set Up in Japan and link to this page. Download it as a CSV: the file is rebuilt from the same data every time this page changes. To cite a fixed version, use the dated snapshot on Zenodo (DOI 10.5281/zenodo.23521207).

No advertising links appear on this page and it earns nothing. Some other pages on this site carry advertiser links and are labeled as such; how that works. Last reviewed October 13, 2026.